*Some frequently asked questions by users.
How do I register on the eProcurement portal?
Visit the registration section on the portal, fill out the required fields, upload necessary documents, and submit your application. You will receive a confirmation once the process is complete.
What should I do if my Digital Signature Certificate (DSC) is not working?
Ensure the DSC is properly installed, the drivers are up to date, and you are using a compatible browser. Refer to the DSC troubleshooting guide on the portal for further steps.
How can I search for tenders relevant to my business?
Log in to the eProcurement portal, navigate to the "Search Active Tenders" section, and use filters such as category, region, and keyword to narrow down your search.
What should I do if my bid submission is failing?
Verify your internet connection, ensure all required documents are uploaded in the correct format, and confirm that the bid submission deadline has not passed. Contact support if issues persist.
How do I check the status of my bid?
Log in to your account, go to the "My Active Bids" section, and view the status of your submissions, including updates and results.
Can I withdraw my submitted bid?
Yes, you can withdraw your bid before the submission deadline. Log in, navigate to "My Active Bids," and select the option to withdraw the specific bid.
What are the system requirements for using the portal?
The portal works best on the older versions of Firefox (48.0.1 32bit), or Edge (internet explorer mode enabled). Ensure JavaScript is enabled and that you have a stable internet connection.
How do I report a technical issue with the portal?
Go to the "Support" section and provide detailed information about the issue, including screenshots and error messages, if any. Our team will assist you promptly.